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VeelGestelde Vragen

  • General Questions

    • When will I get my tracking?

      Once your order has been placed, you will receive an order confirmation email. As soon as the order is sent to us, you will receive an email to the same email address with the tracking information.
      The duration of this depends entirely on the delivery time of the product. You can find this on the product page.

    • When will my order be delivered?

      With us you can always easily see your order in advance when we expect to deliver the product to your home. On every product page there is a notification with the exact delivery time of that product. These notifications are continuously updated so that you always see the correct information.

    • How do I quickly find the right battery or adapter that I need?

      All adapters batteries & batteries have an original part number. This number is usually printed on the battery or adapter itself. If you are looking for a replacement adapter or battery, we advise you to type the part number in our search bar. If you are not able to do this, you can always ask us for assistance.

    • What are the shipping costs?

      The shipping costs and delivery time in both the Netherlands and Belgium are the same.
      The rate we use is: € 4.90
      Orders above 120 euros are shipped FREE of charge in the Netherlands and Belgium.

       

      Shipping costs to other parts of Europe:

      Verzendkosten overige delen van Europa:

      Country: Delivery time: Shipping cost:
      Portugal 3 - 4d € 22.9
      Spain 2 - 3d € 19.9
      Germany 1 - 2d € 8.9
      Poland 2 - 3d € 13.9
      Switzerland 2 - 3d € 14.9
      Italy 2 - 3d € 18.9
      Greece 6d € 29.9
      Czech Republic 2 - 3d € 9.9
      Austria 2d € 11.9
      Hungary 2 - 3d € 13.9
      Romania 3 - 4d € 24.9
      France 2 -3d € 14.9
      Sweden 2 - 3d € 16.9
      Norway 2 - 3d € 19.9
      Lithuania 3 - 4d € 14.9
      Finland 2 - 4d € 22.9

      Luxembourg

      		 1d € 8.9

       

      If your country is not listed, please contact customer service for a suitable quote.

    • Can I pick up the product?

      Unfortunately, we do not have a pick-up location available for you. We expect to set this up in the future, but at the moment this is not an option that we can offer you.

    • How can I return a product?

      Returns are very easy by downloading the return form via the link below, filling in and placing it in the box.

      https://123waldo.nl/retournen

    • Where can I find my VAT invoice?

      If you have placed the order via our website via bol.com or another partner.
      You will always receive an email with the invoice to the specified email address in the order account.
      If you have lost the email with the relevant invoice, you can always contact us to request a new one.

  • Inverters

    • What is the difference between a Modified and a Pure inverter?

      A modified inverter is the cheaper version of the pure inverter and will not work on some devices that are sensitive to voltage changes. Think, for example, of a Senseo or Espresso machine. If you want to be sure that the inverter works on all devices, we recommend using a pure sine wave. However, do you only want to use the inverter for a simple device such as a water pump or a simple oven. Then the modified one may be a lot more interesting for you in terms of price.

    • Which wattage inverter should I choose?

      Het benodigde Wattage van de omvormer is afhankelijk van voor welk apparaat u hem wilt gebruiken.
      Op elk apparaat of het nu een koffiezet apparaat koelkast of lamp is, er staat altijd op hoeveel watt het verbruikt. Dit is dan ook het wattage wat de omvormer zou moeten kunnen leveren. Het is wijselijk om nooit meer dan 85% van het volledige wattage van de omvormer te belasten. Mocht je meer dan 85% van de omvormer belasten adviseren we je een groter omvormer te nemen.

    • My new inverter is not working! Is he broken?

      If an inverter does not work or gives off a beep alarm, this does not mean that the inverter is defective, on the contrary. Usually this means that either the fuse in the inverter has blown and needs to be replaced or the inverter detects something in the connection that refuses to work.

      This can be a voltage that is too low to a device that is not suitable for the inverter. We therefore advise you to read the following blog carefully, it is possible that the problem can be solved very easily. If you are still not sure, we advise you to contact our customer service.

       

    • How do I extend the cable of my inverter?

      It seems very easy to take a longer cable and then connect it to the inverter, right?
      Unfortunately, it doesn't work like that with an inverter, because you have to deal with a high current that goes through the cables, so the cable must be of the right thickness. The last thing you want, of course, is for the connected cable to catch fire.

      The calculation to calculate the correct cable thickness is as follows:

      Example:
      Maximum Wattage of the device that will be connected to the inverter is: 600W
      The battery: 12V 65AH AGM
      The desired Cable length: 3 meters

       

      The calculation:
      600W / 12 Volts = 50 Amps. 50 Amps / 3 meters of cable = 16.7mm

      This means that the cable thickness for 3 meters must be at least 16.7mm.

      PS: For a 24V installation, 12V should be replaced by 24V in the calculation.

    • Why does each inverter have two wattages (500w & 1000w)?

      Each inverter has both a continuous power and a peak power.
      the continuous power is always lower than the peak power.
      500W continuous 1000W peak power.


      With most devices, only the continuous power is important. However, some devices require a lot of power (or toopeak power) at start-up. This high consumption is never more than a few seconds. After the device is running, the power consumed will be back around 500W.

      Devices where the peak power is important:
      refrigerators, freezers, air conditioners, etc..

    • Where should I place the fuse?

      With all our inverters you will receive extra fuses with the product. If you want to replace the fuse in the inverter, you must unscrew the inverter on both sides, inside you will find the fuse.

  • Keyboards

  • Inverters Troubleshooting

    • Inverter Common Problems
      • The inverter does not have the same voltage as the battery

        1. If you have bought a 12v inverter, only use it on a 12v battery.

        2. If you have bought a 24V inverter, only use it on a 24V battery.


        SOLUTION: Return and replace with the correct one.

      • The voltage that the inverter receives is too high or too low.

        Too low:

        12V
        A. If the voltage of the battery has dropped to 10.5V +/- 0.5V, it will give an alarm
        B. If the voltage of the battery drops to 9.5V +/- 0.5V, the inverter will switch off
        24V
        A. If the voltage of the battery has dropped to 21V +/- 0.5V, it will give an alarm
        B. If the voltage of the battery drops to 19V +/- 0.5V, the inverter will switch off

         

        SOLUTION: if the voltage is too low, this can be solved by using the inverter with the engine running, once the engine has fully charged the battery, the inverter will continue to work even if the engine is off.

        PS: If this does not work, it is wise to have the battery tested, it is possible at the end of its lintel.

         

        Too high:

         

        12V
        A. If the voltage is higher than 14.0V +/- 0.5V, it will give an alarm
        B. In the voltage higher than 15.5V +/- 0.5V, the inverter will shut down

        24V
        A. If the voltage is higher than 28V +/- 0.5V, it will give an alarm
        B. In the voltage higher than 31V +/- 0.5V, the inverter will shut down

         

        SOLUTION: You can remedy a high voltage by, for example, placing a voltage regulator between the inverter and the solar panel.

      • Bought Modified Sinus

        If you happen to have bought a modified inverter, this could be the problem:

         

        We sell modified inverters and clean inverters, it may be that the device you are trying to connect is not suitable for a modified inverter. These are devices that are sensitive to the strength of the constant voltage they receive.

         

        Unfortunately, with some devices it is never possible to say with certainty whether or not they work with a modified converter, because this depends entirely on the brand & type.

        If you are in doubt between a pure sine wave and a modified one, we advise you to take a pure one, these will work with all devices.

         

        Some examples of devices that do not work with a modified inverter:

        Senseo, Nespresso, (some) refrigerators, compressors

         

        SOLUTION: return for exchange to a pure sine wave

      • Inverter does not work on the cigarette lighter of the car

        We only supply a cigarette connection with the inverter up to 500W.

         

        NB!! Do you want to connect the inverter to the cigarette lighter in your car? Then make sure that the device connected to the inverter never consumes more than 300w. Normal car cabling is not made for higher wattages.

         

        SOLUTION: If you still want to use a higher wattage via the cigarette connection, we recommend that you replace the cabling of the cigarette lighter with thicker cables

      • The purchased inverter does not have enough power

        What is continuous power and why do I need it


        The continuous power is the power that the device works on. This can be found on the sticker or plate on the device. If the device needs 1200w, an inverter with 1000w continuous and 2000w peak will not work.

         

        SOLUTION: Return and exchange for a large inverter.

         

        What is peak power and why do I need it?


        Peak power is important in freezers and other equipment that requires a high peak voltage. The name says it all as soon as you turn this on the device it will consume about 1000w for a few seconds. After this, the consumption will drop back to its normal consumption wattage

         

        SOLUTION: check the peak voltage of the device, this is normally on the device itself.

         

        Extra tip (for all inverters we sell)

         

        Modified inverters:

        For example, if an inverter can deliver 1000w continuous 2000w peak, then it only uses 85% of the power here. This preserves the inverter. We therefore advise not to connect devices above 850w . in this case

         

        Pure Inverters:

        For example, if an inverter can deliver 1000w continuous 2000w peak, then only use 90% of the power here. This preserves the inverter. We therefore advise not to connect devices above 900w in this case.

    • Inverters less common problems
      • Wiring not properly connected

        The inverter has 2 poles:

         

        1. plus pole:

        The cable must be connected from the plus pole on the inverter to the plus pole on the battery (red to red)

         

        2. Min Pole:

        The cable must be connected from the negative pole on the inverter to the negative pole on the battery (black on black)

         

        In both cases it is important that the poles on the battery and inverter are clean and have a permanent connection. A loose contact must therefore be excluded in all cases.

      • Inverter temperature is too high ( Inverter fan is not running)

        With all our inverters you will receive extra fuses with the product. If you want to replace the fuse in the inverter, you must unscrew the inverter on both sides, inside you will find the fuse.