In the context of the Distance Selling Act, the consumer is entitled to a cooling off period of 30 calendar days after delivery of the product when making purchases via the Internet. Within this period, the consumer may cancel the purchase by invoking the right of return. After the purchase has been dissolved, the consumer has 14 days to return the product.

If u choose to ship the return we recommend that you send the product by registered mail. The rates of DPD apply for this, an overview can be found here .

Because shipment is at the risk of the sender, the package must be properly packaged. Please return the goods complete and if reasonably possible in their original packaging and undamaged. We will refund the purchase price paid in full by you, including delivery costs, to your account as soon as possible, but no later than 14 days after the termination of the agreement.

If you only return part of your order, the costs for the outward delivery will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.

products that are too large to ship with DPD, such as white goods, can be picked up by a specialist carrier if desired. The costs of this will be charged to the consumer and amount to €35. Please contact our customer service first.

 

Consequences of applying the right of return

With correct application of the right of return, both parties are obliged to reverse the mutually performed performances. If the buyer cannot return the received product, only partially or in a deteriorated condition, he will have to compensate the depreciation. However, this does not apply if the depreciation can only be traced back to checking the product received, as would have been possible, for example, in a shop. The buyer can limit the risk of depreciation if he does not put the goods into use and if he fails to act that influence the value of the product.

 

Exceptions:

For some products there is no right of withdrawal for you as a consumer and are subject to the following exceptions:

• Sealed audio, video recordings and computer software (software packages), the seal of which has been broken after delivery.
• Redeemed/redeemed and used vouchers and vouchers.
• Customized water cooling systems.

 

 

Return instructions

 

For a smooth settlement, it is advisable to follow the steps below.
If the return shipment does not meet the return conditions, we may refuse it.

 

Step 1

• If you have a Product that you want to return because it is defective, we advise you to contact our customer service first.
  We have been supplying high-quality products for several years, in which defects rarely occur.
  
  You can contact us via:
  MAIL: [email protected]

Step 2

• You can return the product by filling in the return form below.
  PAY ATTENTION!! We advise you to read the Return Conditions in the return form carefully before you proceed with the processing of the return shipment.
  
  Click on the button and fill in the return form Completely possible:

Return form

Step 3

• Pack the goods with return form & packing slip or invoice. including all accessories, in sturdy shipping packaging.
  Please note that computer hardware is very sensitive equipment. Safe and shock-resistant packaging can prevent damage and thus the voiding of the warranty.

Step 4

• You can drop off the package at a PostNL drop-off point. You will receive a shipping confirmation with Track & Trace code with which you can track the shipment. Save this confirmation.
  Please note that shipping is at your own risk.

 

For more information see our general terms and conditions .